CHATTANOOGA TRASH COLLECTION & RECYCLING

I had an issue with a bill that was sent to me in error. Customer service was unable to assist me in resolving the issue. Thankfully, I was contacted by Angela with customer service who was following up on my conversation with customer service, she was very kind and professional. She was able to listen to my concerns and was able to resolve my issue. I also received a call from the general manager of this location, who was very apologetic and removed the extra fees from my account that were applied in error. I was happy with how they were able to resolve the issue.

Update: Within 12 hours of posting this review, I was contacted by Gary and Rick with a solution to my problem. I understand mistakes happen, and both gentlemen reassured me that I can reach out in the future if another incident occurs. Unlike previous supervision, the current supervision is trying to do right for their customers. Therefore, I have changed my review to 5 stars. Gentlemen, thank you for responding so quickly.This company is the only option in the area. Otherwise, I would use "ANY" different one. I called late afternoon the day of my trash pick up to see if the truck would still stop by my residence to collect my trash. They have missed picking up my trash so many times that if they don't pick it up by a certain time, then I know it won't be. I was reassured that it would be picked up that day. As usual, it did not get picked up. The next day, I submitted a missed trash pickup ticket, but there was still no pickup. I called again the following day(2 days after the original pickup day) and was reassured that it would be picked up that day. Unfortunately, it began to snow and sleet, so they had to cancel pickup due to unsafe conditions. I'm good with that. The safety of the workers is a priority. A message was sent out that it would be picked up on Saturday. We'll, it's Saturday, and still no trash pickup. In my many years of experience in dealing with this company, if your trash is not picked up on its originally scheduled week, then they will just forget you all together. Your trash will not get picked up until your next scheduled pickup. The worst part is that each and every customer pays for a contracted service. If this company is unable to meet their agreed contract of weekly trash pickup, then they need to credit each customer back the money they paid for this service. If you are able to contract with a different company or take the trash yourself, I would!!

We appreciate Jermaine so much for his kindness and patience. Some weeks we forget to bring the cans to the road but he never passesby. He always waits and is friendly and understanding as we hustle to get our chaos in order. My son loves to watch the cans get dumped, so he sits at the window, and every week Jermaine smiles, waves, and gives him a little honk which makes my kids day. He definitely goes above and beyond. Thanks for all you do, Jermaine.

After the holidays, it can be challenging to keep track of your trash schedule. I was a bit surprised when I heard the truck outside. Jermaine was kind and gave me time to get my act together. Excellent customer service and I appreciate the hardworking people on the team.

Just had to add another good review for Jermaine. He always makes the kids day by waving and honking to them. Such a friendly guy.